Shipping & Delivery Policy

Fast & Reliable UK Delivery

At GN SURGICAL LTD, we understand that timely delivery of medical instruments is crucial for your practice. We are committed to providing fast, reliable shipping across the UK and to select international destinations.

UK Shipping

Standard UK Delivery:

• Processing Time: 1-2 business days
• Delivery Time: 2-5 business days after dispatch
• Shipping Cost: Calculated at checkout based on order weight and destination
• Tracking: Provided via email once your order ships

Free UK Shipping: Available on orders over a qualifying amount (displayed at checkout)

International Shipping

We ship to select international destinations. International shipping details:

• Processing Time: 1-2 business days
• Delivery Time: 5-15 business days depending on destination
• Shipping Cost: Calculated at checkout based on destination and order weight
• Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees charged by their country
• Tracking: International tracking provided where available

Order Processing

Order Confirmation: You will receive an email confirmation immediately after placing your order
Dispatch Notification: Once your order ships, you'll receive a shipping confirmation email with tracking information
Business Days: Monday - Friday, excluding UK bank holidays

Shipping Restrictions

Please note the following restrictions:

• We currently do not ship to PO boxes or military addresses
• Some remote areas may require additional delivery time
• Certain countries may have import restrictions on medical instruments - please check your local regulations

Order Tracking

Once your order has been dispatched, you can track your shipment using the tracking number provided in your shipping confirmation email. Simply:

1. Check your email for the shipping confirmation
2. Click the tracking link or copy the tracking number
3. Visit the carrier's website to view real-time delivery updates

Delivery Issues

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us immediately at support@gnsurgical.co.uk with:

• Your order number
• Photos of any damage (if applicable)
• Description of the issue

We will work with the carrier to resolve the issue and ensure you receive your instruments promptly.

Incorrect Address:
Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 2 hours of placing your order.

Shipping Carriers

We partner with trusted UK carriers to ensure safe delivery of your medical instruments:

• Royal Mail
• DPD
• Other reputable carriers as appropriate

Packaging

All instruments are carefully packaged to ensure they arrive in perfect condition:

• Secure protective packaging
• Individual instrument protection where necessary
• Discreet, professional packaging
• Environmentally conscious materials where possible

Bulk Orders

For large or bulk orders requiring special shipping arrangements, please contact us at support@gnsurgical.co.uk before placing your order. We can arrange:

• Expedited shipping options
• Special delivery instructions
• Custom shipping quotes

Questions About Shipping?

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Email: support@gnsurgical.co.uk
Response Time: Within 24 hours during business days

Last updated: February 2026