Knife & Scissor Shipping Policy

At GN Surgical Ltd, we take the safe packaging and delivery of sharp instruments — including knives, scissors, scalpels, and bladed surgical tools — extremely seriously. This page outlines our shipping rules and safety procedures for all sharp-edged products.

1. Packaging Standards

• All knives, scissors, and sharp instruments are individually wrapped in protective blade guards or sheaths before dispatch.
• Items are secured in rigid, puncture-resistant packaging to prevent movement during transit.
• Bubble wrap or foam padding is used to cushion instruments and prevent damage to blades and tips.
• Outer boxes are clearly labelled with "Sharp Instruments – Handle with Care" where required.

2. Carrier & Handling Rules

• All sharp instrument orders are shipped via tracked and signed-for courier services only.
• We comply fully with Royal Mail, DPD, and all carrier regulations regarding the shipment of sharp objects.
• Sharp instruments are never shipped in standard letter or large letter formats — only in rigid parcel packaging.
• International shipments comply with the destination country's import regulations for sharp instruments and medical tools.

3. Age Restriction & Legal Compliance

• In accordance with UK law, knives and bladed instruments may only be sold and delivered to persons aged 18 years and over.
• By placing an order for a bladed product, you confirm that you are 18 or over and that the item is for lawful professional or personal use.
• We reserve the right to request proof of age or professional credentials before dispatching bladed instruments.
• We do not ship prohibited bladed items to restricted regions. Please check your local regulations before ordering.

4. Restricted Destinations

• Certain sharp instruments (e.g. surgical scalpels, large scissors) may be subject to import restrictions in specific countries.
• It is the customer's responsibility to ensure that the ordered items are legal to import in their country.
• GN Surgical Ltd cannot be held liable for items seized by customs due to local import restrictions.

5. Damaged or Unsafe Deliveries

• If your package arrives with visible damage to the outer box or packaging, do not open it — contact us immediately at info@gnsurgical.co.uk.
• Photographs of damaged packaging must be provided within 48 hours of delivery to process a claim.
• We will arrange a safe return and replacement or refund for any item that arrives in an unsafe condition.

6. Returns of Sharp Instruments

• For safety reasons, all returned sharp instruments must be re-sheathed and securely packaged before return shipment.
• Please contact us before returning any bladed item so we can provide safe return packaging instructions.
• We cannot accept returns of sharp instruments that are not safely packaged — for the protection of our staff and couriers.

Contact Us

If you have any questions about our knife and scissor shipping policy, please contact our team:

• Email: info@gnsurgical.co.uk
• Website: gnsurgical.co.uk