Questions? We're Here to Help

For more information about the GN Surgical Loyalty Rewards programme, please contact our customer support team:

Email: support@gnsurgical.co.uk

Phone: +447958543333

Our team is available Monday to Friday, 9am-5pm GMT to answer any questions about earning points, redeeming rewards, or managing your loyalty account.

Programme Rules & Terms
  • Points Validity: Points are valid for 12 months from the date earned
  • Eligibility: Open to all registered retail customers
  • Discount Restrictions: Cannot be combined with other discount codes or promotional offers
  • B2B/Trade Accounts: Managed separately with dedicated account management
  • Returns: Points earned from returned purchases will be deducted from your account
  • Account Inactivity: Accounts inactive for 24 months may be subject to review

EPR Portal

Extended Producer Responsibility (EPR) Registration

As part of our commitment to environmental compliance, GN Surgical Ltd maintains EPR registrations in the following countries:

Sweden

Registration Number: 14334631

Germany

Registration Number: DE4870219093719

France

Registration Number: FR481068_01HUPH

These registrations ensure we comply with packaging waste regulations in each market.

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GN Surgical Loyalty Rewards

Earn points with every purchase and unlock exclusive benefits

Bronze

50–99 points

  • 5% discount | £20 minimum order
  • Earn 1pt per £1 spent
  • Birthday month: 2x points

Silver

100–999 points

  • 5% discount + free standard shipping | £50 minimum order
  • Earn 2pts per £1 spent
  • Birthday month: 2x points

Gold

1,000+ points

  • 10% discount + free express shipping | £500 minimum order
  • Earn 3pts per £1 spent
  • Birthday month: 2x points

How it works

1

Earn Points

Purchase: 1-3pts per £1 (by tier) | First Purchase: 50pts | Review: 25pts | Referral: 100pts | Birthday: 2x points

2

Accumulate Rewards

Points valid for 12 months from date earned. Open to all registered retail customers.

3

Redeem Rewards

50pts = £2.50 off (£20 min) | 100pts = £5 off (£50 min) | 1,000pts = £50 off + VIP perks (£500 min)