Returns & Refunds Policy

30-Day Return Policy

At GN SURGICAL LTD, we stand behind the quality of our products. We offer a 30-day return policy to ensure your complete satisfaction with our professional tools.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Timeframe: Return request initiated within 30 days of delivery
• Condition: Unused, unworn, and in original condition
• Packaging: Original packaging intact with all tags attached
• Proof of Purchase: Receipt or order confirmation required
• Sterilization: Items must not have been sterilized or autoclaved

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used surgical instruments
• Sterilized or autoclaved products
• Custom-made or personalized items
• Items without original packaging or tags

How to Initiate a Return

Step 1: Contact us at support@gnsurgical.co.uk within 30 days of receiving your order
Step 2: Provide your order number and reason for return
Step 3: Await return authorization and shipping instructions
Step 4: Ship the item using the provided return label

Important: Items sent back without prior authorization will not be accepted.

Defective or Damaged Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item:

• Contact us at support@gnsurgical.co.uk within 48 hours
• Provide photographs of the damage or defect
• We will arrange for immediate replacement or full refund

Refund Processing

Once we receive and inspect your returned item:

• Approval: You will be notified via email within 2-3 business days
• Refund Method: Original payment method
• Processing Time: 5-10 business days after approval
• Shipping Costs: Original shipping charges are non-refundable (except for defective/damaged items)

Exchanges

We accept exchanges for different sizes or models. To exchange an item, please initiate a return and place a new order for your preferred product.

International Returns

International customers are responsible for return shipping costs unless the item is defective or damaged. Customs duties and taxes are non-refundable.

Questions?

If you have any questions about our return policy, please contact us:
Email: support@gnsurgical.co.uk
We typically respond within 24 hours during business days.

Last updated: February 2026